Shipping Policy

All our jewelry is 100% handmade to order. We craft the jewelry once your order has been placed. Please note that we are a small business so handcrafted items may occasionally take longer than our listed times (but worth the wait!) If you have any questions or concerns about your shipment please contact us at contact@mistclue.com 💖

Shipping times:

All orders are shipped via USPS. Standard shipping (about 3-5 business days) is $3.50 while priority shipping (1-2 business days) is $14.

*Please note that these are transit times only and do not include crafting and handling times!*

Crafting & Handling Times:

Please allow 48 hours for crafting and handling.

Preorder:

Preorder items may take up to 6 weeks to ship. We will ALWAYS indicate that an item is on preorder in the item description so be sure to read the descriptions! :) No cancellations are allowed for preorder items as we purchase our materials and handcraft the jewelry based on how many items have been ordered in advance. Thank you for understanding!

Missing/Damaged Packages:
We are not responsible for any missing or damaged packages due to an error by USPS. Please file a claim directly with USPS for the quickest resolution. Furthermore, please contact your local post office for delivery questions. The customer is responsible for filing all claims.

International:

All shipping costs will be displayed at checkout. You do not need to place an order to see shipping costs - just fill out your info at checkout and you'll see which shipping options are available to you. If you do not want to place the order, you can just navigate back to the previous pages or exit out of the webpage entirely.

International shipping times can vary from 5 to 30 days depending on the location and carrier. Please contact us ahead of time if you have any questions or concerns about international shipping times.

International customers are responsible for all customs fees upon delivery. Please refer to your country's custom rules + regulations before placing an order if you are concerned about customs fees! Thank you.